Refund & Cancellation Policy

We want you to be happy with your CloudlabCY purchase. This policy explains how to request cancellation, a return or a refund. Your statutory consumer rights under applicable Cyprus and EU law are not affected.

Cancellation before dispatch

If you need to cancel an order before it has been dispatched, contact us as soon as possible on +357 97 514030. We will try to stop the order before fulfilment.

Returns

Where a statutory or contractual return right applies, contact us before sending anything back so we can provide the appropriate instructions. Products should be returned unused, in their original condition and packaging where reasonably possible.

Opened or sealed beauty products

For hygiene and health-protection reasons, certain sealed beauty products may not be eligible for cancellation after the seal has been broken where the law permits this exception. This does not affect rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

Faulty or damaged goods

If an item arrives damaged or is faulty, contact us promptly with your order number and, where useful, photographs. We will assess the issue and provide the appropriate remedy under applicable law.

Refunds

Approved refunds will normally be made using the original payment method. Any refund timing will depend on the payment provider and applicable legal requirements.

Contact

CloudlabCY, Apostolou Pavlou 88, Shop 3, Kato Paphos, 8040, Cyprus · +357 97 514030.

Last updated: 23 October 2026